MarketConnex is a platform that connects buyers with independent sellers. As such, all purchases made through our platform are subject to the individual refund and return policies of the respective sellers.
Each seller on MarketConnex sets their own policies regarding returns, exchanges, and refunds. Before making a purchase, we encourage you to review the seller’s specific refund and return terms, which can typically be found on the seller’s store page or product listing. If the seller has not clearly outlined their policy, please contact them directly through the platform for clarification.
Return eligibility—including time frames, product conditions, and packaging requirements—is determined by the seller. Some sellers may offer returns within a certain number of days, while others may not accept returns at all, especially on perishable, intimate, digital, or personalised goods.
While policies vary, the following items are commonly non-returnable across most sellers:
Please refer to the individual seller’s policy for a complete list of exclusions.
If you have requested a return and it has been approved by the seller, your refund will be processed by the seller according to their stated timelines. MarketConnex does not process or issue refunds directly.
If you have questions about the status of your refund, we recommend:
Exchange policies vary by seller. If you receive a defective or damaged item, please contact the seller as soon as possible to discuss exchange options. Sellers may require photo documentation and may or may not cover return shipping costs.
If your item was purchased as a gift, refund or exchange options are also subject to the seller’s policy. Please contact the seller to understand what options are available.
If a return is approved by the seller, you will typically be responsible for return shipping unless stated otherwise by the seller. We strongly recommend using a trackable shipping service for higher-value items, as MarketConnex is not responsible for items lost during return shipping.
If you’re unable to resolve a refund or return issue with a seller, please reach out to us at support@marketconnex.com. While MarketConnex does not make final decisions regarding refunds, we may be able to assist with disputes or facilitate communication between you and the seller.
