Return & Money-Back Guarantee Policy

Welcome to MarketConneX

MarketConneX is a trusted marketplace connecting buyers and sellers. We want you to shop confidently, knowing that you have protections in place — but since sellers manage their own returns, here’s how it works:

Returns and Refunds — Seller Responsibility

  • All returns and refunds are handled directly between buyers and individual sellers.
  • Sellers set their own return policies, which may vary by product.
  • Before purchasing, please review the product page or contact the seller to understand their return terms.
  • Common return conditions may include:
    • Return within a specified time (e.g., 14 days)
    • Items must be unused or in original packaging
    • Buyer may be responsible for return shipping costs

MarketConneX Money-Back Guarantee — Our Support for You

We understand that sometimes issues arise. That’s why MarketConneX offers a Money-Back Guarantee to protect buyers when sellers don’t respond or resolve problems.

How the Money-Back Guarantee Works:

  1. Contact the Seller First
    Please communicate directly with the seller to resolve any issues with your order.
  2. Open a Dispute if Needed
    If the seller does not respond or fails to resolve your concern within 14 days, you can open a dispute through MarketConneX.
  3. MarketConneX Mediation
    Our team will review your case and may step in to mediate between you and the seller.
  4. Eligible Refunds
    If the dispute is valid, MarketConneX may issue a refund to you on a case-by-case basis.

What is Covered by the Money-Back Guarantee?

  • Orders not received by the buyer
  • Items significantly not as described or defective
  • Sellers who do not respond or fail to resolve legitimate issues

What is NOT Covered?

  • Returns due to change of mind or buyer preference
  • Custom or personalized products (unless otherwise stated)
  • Digital or downloadable products

How to Contact Us

If you need assistance or want to open a dispute, please contact our support team at support@marketconnex.com.

Final Notes

By shopping on MarketConneX, you agree to these terms. We strive to maintain a safe and fair marketplace for everyone.

 
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