General FAQs
Is my personal and financial information secure?
Yes, we use advanced encryption technology to ensure your personal and financial information is secure.
How do I contact customer support?
We offer 24/7 customer support. You can reach out via our ‘Contact Us’ page, and our team will assist you promptly.
For Seller
How do I set up a seller account?
Create bespoke pieces that perfectly fit your space and style with our customization services. We’ll bring your vision to life.
How do I list my products?
Log into your account, navigate to “Add Product,” and enter the product details, pricing, and images. It’s a straightforward process!
What if I can’t remember my account password?
If you forgot your password, simply click the ‘Lost your password’ link on the login section to recover it.
Do you charge any fees for selling on the platform?
Yes, we charge a small fee to help maintain the platform and provide quality services to sellers.
We have different vendor subscription plans, which include:
- Basic – £0
- Monthly – £10
- Yearly – £110
- Wholesale – Tailored plan upon request
Can I track my sales performance?
Yes, it is easy to track your sales performance on your seller dashboard. You can find useful sales metrics that can help you maximise your product listing.
For Buyer
How do I order a product?
Browse through our product categories and choose the product you want to buy. Add the product to the cart, check out, and follow the steps to complete your order.
Can I get a return or an exchange for a product?
Yes, we offer a seamless return and exchange policy if you are not satisfied with a product. A buyer can contact the seller directly for a return or an exchange for a product.
Is it possible to cancel an order?
Yes, you can cancel your order before the product is shipped. Kindly contact the seller directly to cancel an order.
Do the products have warranties or guarantees?
Yes, most products on our platform come with manufacturer warranties or guarantees. Check product descriptions for warranty and guarantee details.
Can I place an order on my mobile device?
Yes! Our platform is mobile-friendly, making it easy to shop and place orders directly from your mobile device.
Can I save a product and get back to it later?
Absolutely! Use our ‘Wishlist’ feature to save your favourite products and access them whenever you’re ready to shop.
Do you provide discounts and promotions on products?
Yes, we offer discounts and promotions periodically. Keep an eye out for special deals, exclusive promotions, and occasional discounts.
Can I add items to my order after placing it?
You cannot add products to your order after placing it. If you need additional items, you can simply place a new order.
Can I modify an order after placing it?
Unfortunately, you cannot modify an order once placed. It’s important to review your order carefully before confirming.
Can I provide feedback after using the product?
Yes, we encourage customers to provide honest reviews and ratings. These reviews help others make informed purchase decisions.